Frequently Asked Questions
Useful guide concerning the most important rules of our hotel, reservations and residence.
Check in - check out
Check-in: 14:00
Check-out: 10:00
Early check-in: 10:00 (+4.000 HUF / room)
Late check-out: 14:00 (+4.000 HUF / room)
The rooms can be occupied from 2 p.m. on the day of arrival and are available until 10 a.m. on the day of departure. Depending on the number of bookings, the hotel provides the opportunity of early arrival, as well as late departure, at a given cost.
Tax on tourism
Our prices do not include taxes on tourism. This is to be paid on location and it costs 530 Ft/person/night over the age of 18.
Booking confirmation
Your reservation will be confirmed in writing (via email or letter) at all occasions, your reservation can only be considered fixed after receiving this confirmation.
Guarantee
In certain cases - as indicated at the offer or reservation in advance - we ask for credit card information or deposit, in order to be able to guarantee your reservation. In such cases, the confirmation only takes effect, if the deposit or the credit card guarantee arrives before the deadline shown in the confirmation letter or email.
General cancellation guidelines
All individual reservations can be cancelled free of charge up until 4 p.m. on the 7th day before arrival. In case of late cancellation or not arriving without cancellation (no show), the total fee shall be charged.
You will be thoroughly informed of any differing cancellation conditions at the particular promotions and offers.
Further information about general reservation conditions: General Terms and Conditions.
General payment conditions
The compensation for the booked services can be paid on location with cash, bank transfer, as well as credit card payment via website. Other means of payment on location: Széchenyi Pihenőkártya (Széchenyi recreation card), vouchers released by the hotel and/or by its contracted partners.
On payment conditions different from this, we provide thorough information at the affected promotions and offers.
Further information about general reservation conditions: General Terms and Conditions.
Taxes
The given prices include the VAT. If any changes occur in the amount anchored by the current VAT-system, our prices might change without previous notification.
Service
Buffet-style breakfast: we serve ample buffet-style breakfast at our hotel’s restaurant
Half board: Our guests may consume the main meals - depending on headcount three-course menu or buffet table dinner - in the hotel’s restaurant. Drinks are not included in the half board service.
Smoking
Smoking is prohibited in every room of our hotel.
Accommodation for pets
Our hotel can welcome pets in limited numbers after prior consultation and under certain conditions. The charge is 6000 Ft/pet/night (17 EUR). Please note that the wellness segment of our hotel is not to be visited with pets.
Parking
Our hotel possesses an open-air, parking area, where our guests can leave their vehicles in safety. The use of the parking area is free of charge for our guests.
Internet
The unlimited wireless Internet can be accessed at the reception and rooms.
